Transform Your Garden Dreams Into Reality

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you contact us for gardening services, request consultations, or communicate with our team. This may include your name, email address, phone number, property address, and details about your gardening needs.

How We Use Your Information

We use the information we collect to provide gardening services, respond to your inquiries, schedule consultations, send service updates, and improve our offerings. We may also use your information to comply with legal obligations and protect our rights.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our business and serving our clients.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call (713) 452-1897.

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Terms of Service

Effective Date: January 1, 2026

Service Agreement

By engaging TrueGreen Connection for gardening services, you agree to these terms. Our services include garden design, landscape installation, maintenance, irrigation systems, and related gardening activities as specified in your service agreement.

Payment Terms

Payment is due according to the schedule outlined in your service agreement. We accept various payment methods and reserve the right to suspend services for non-payment. Additional charges may apply for services beyond the original scope.

Service Limitations

Our services are subject to weather conditions, seasonal limitations, and material availability. We will make reasonable efforts to complete work as scheduled but cannot guarantee specific timelines due to factors beyond our control.

Property Access

You grant us reasonable access to your property to perform agreed services. You are responsible for marking underground utilities and informing us of any hazards or restrictions on your property.

Liability

Our liability is limited to the cost of services provided. We maintain appropriate insurance coverage and will address any damage caused by our negligence according to our insurance policies and applicable law.

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website or notification to clients.

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Disclaimer

Last Updated: January 1, 2026

Service Results

While we strive to provide excellent gardening services, plant growth and garden success depend on many factors including weather, soil conditions, pests, diseases, and ongoing care. We cannot guarantee specific outcomes or plant survival.

Weather and Environmental Factors

Gardening services are subject to weather conditions and environmental factors beyond our control. Extreme weather, drought, flooding, or other natural events may affect service delivery and plant health.

Plant Material

We select quality plant materials from reputable suppliers, but cannot guarantee against natural plant mortality, disease, or pest issues that may occur after installation. Plant warranties, if offered, are specified in individual service agreements.

Property Conditions

Our recommendations are based on visible conditions at the time of consultation. Hidden issues such as poor drainage, contaminated soil, or underground obstacles may affect service outcomes and may require additional work.

Maintenance Requirements

Garden success requires ongoing care and maintenance. Failure to follow recommended care instructions may affect plant health and garden appearance. We are not responsible for issues arising from inadequate maintenance.

Professional Advice

Our advice is based on horticultural best practices and local experience. However, each garden is unique, and results may vary. For complex issues, we may recommend consultation with specialized professionals.